DONT CHARGE PREMIUM FOR CALLS AND SMS ON BLACKOUT DAYS:TRAI

The Telecom Regulatory
Authority of India (TRAI) has
issued directions to Telecom
service providers regarding
charges for Voice calls and SMS
on blackout days. Usually service
providers does not allow
concessional voice calls and SMS
under any plan or package. TRAI
has already said that the blackout
days should not exceed 5 in a
calendar year. Now, they have
asked the service providers no to
charges extra more than the
tariff plan in which the consumer
is enrolled.
The operators should mention
the blackout days in the SIM card
package, including the SMS / call
charges applicable on those days.
They should also inform the
customers about the blackout
days through their website by
service area wise, along with the
tariff plans every 6 months,
Newspaper and other medium.
They should also inform the
occasion and charges applicable
through SMS, not earlier than 72
hours and by 24 hours before
the blackout day.